Everyone is welcome with us, and everyone should be able to afford a wonderful break from everyday stress. Our staff should treat our guests with warmth and humility, striving to exceed their expectations through extra friendliness, service, and care. The workforce should be adapted according to the principle of the right person in the right place at the right time.
We respect our staff and value initiative, responsibility, teamwork, honesty, and openness. Our employees should be prepared for continuous learning and development. Viking Line's continued success is based on all employees having the opportunity to develop, both in existing and new roles.
Our goal is that our employees should appreciate and enjoy their workplace. If we enjoy being with each other and our work tasks, our guests will also enjoy themselves. Viking Line promotes workplace well-being and a healthy lifestyle through wellness programs and by encouraging and supporting meaningful leisure activities.
We also strive to continually improve our environmental and sustainability work efforts. Thanks to long-term and active engagement, the shipping company has developed environmental initiatives that exceed regulatory requirements.
Everyone, both passengers and staff, should feel safe aboard Viking Line ships. Our safety policy governs maritime safety and has the highest priority in operations. Our goal is to continually improve safety; we do everything possible to ensure safe journeys.
Complaint Policy
Viking Line's complaint policy when a customer is dissatisfied:
- Thank them for their feedback.Â
- Apologise.
- Correct the mistake immediately.
- Compensate when necessary.
To maintain and develop our position, we need, above all, satisfied customers!